KYC Manager

Client onboarding is slow when data collection is fragmented

Collecting KYC information is rarely a single step. Teams must reach the right representative, gather data and documents across multiple channels, and keep the process moving even when clients pause and resume. For legal entities, ownership structures add another layer, as different individuals may need to contribute to identification and verification.

Digital onboarding flows that keep clients moving

KYC Manager structures onboarding around a dossier workflow: users initiate outreach, choose interaction methods, and guide end-clients through completing and updating information. The experience is designed so clients can confirm or amend pre-filled data, resume if interrupted, and, for legal entities, organise parallel flows by inviting UBOs to participate in identification and verification. The platform can also be delivered within the institution’s digital environment through single sign-on and application branding.

KYC files become hard to control across teams, entities and structures

When KYC information lives across spreadsheets, email threads, shareddrives and disconnected tools, consistency and accountability suffer. Complex legal entity structures and documentation trails increase the risk of missing information, duplicated effort, and unclear ownership of decisions.

A single dossier per client, with structure and audit continuity

KYC Manager centralises information into a single dossier that brings together client identity data, documents, status, lifecycle review indicators, and risk score. The dossier view is designed to support structured review, with network visualisation of company structures and an activity log to preserve the decision trail. This sits alongside core capabilities for data, document and workflow management and role/access control.

Risk policies are difficult to translate into consistent decisions

Institutions need risk scoring and screening that is consistent, explainable, and aligned with internal policy. Doing this manually is slow, and it becomes harder as volumes rise, parameters multiply, and evidence needs to be retained and enhanced due diligence can integrate third-party providers, and outcomes can trigger workflow steps such as information requests.

Configurable risk scoring and screening, embedded in workflow

KYC Manager includes a risk scoring engine that can be tailored to the institution’s risk matrix, incorporating parameters such as country risk, adverse news, sanction lists and PEPs. Screening escalations and approvals, including a four-eyes review. Risk scoring results can be exported (for example as a PDF) to support internal review and evidence needs.

Periodic reviews and remediation campaigns consume disproportionate capacity

Keeping KYC up to date is operationally demanding. Periodic reviews require dossiers to be reopened, clients to be chased for updates, and internal teams to complete checks and validation steps. Remediation campaigns amplify that load across entire client populations.

Lifecycle workflows that support reviews, reminders and remediation

KYC Manager supports periodic review by automatically reopening dossiers after a defined period and enabling automated reminders when clients do not update
information. It also supports remediation campaign workflows, including structured internal review steps and automated checks such as screening against sanctions and PEP lists as part of the process.

KYC data handovers break automation across internal systems

Even when KYC is completed, the value is reduced if enriched data cannot flow into client systems reliably. Manual export/import and inconsistent formats create friction for downstream processes and reporting.

Integration-ready KYC datasets for downstream consumption

KYC Manager supports integration patterns to import existing customer information and export enriched KYC data back into client systems. An API connector approach can cover dossier creation, customer data import, and customer data export to support operational automation and consistent downstream processing.

Core systems and customer lifecycle platforms often lack KYC ready customer portal capabilities

Most core systems and CLM platforms were not designed to run structured KYC journeys. Teams fall back on emails, PDFs and one-off exchanges because portal features do not reliably support pre-filled data, step-by-step guidance, pause-and-resume flows, or coordinated inputs from multiple
stakeholders such as UBOs. Extending the core stack to cover these KYC-specific interactions typically requires heavy custom development and long IT queues processing. This keeps KYC interactions digitised and consistent without reworking delaying onboarding and periodic reviews.

KYC journeys that integrate neatly with existing systems via APIs

KYC Manager integrates through APIs to complement existing core and CLM platforms with KYC specific portal and workflow capabilities. Customer and account data can be pulled in for pre-filling and contextual checks, while structured KYC inputs, documents and status updates are synchronised back into internal systems for downstream
the underlying platform.