Support ticketing and monitoring system
by Elastic and Zabbix, with reports being provided through ZenDesk, the market leading customer operations portal
Deployment & support
Banking Orchestrator project deployment process
Adapting payment processes is a highly critical endeavour for almost all companies and institutions. Mastering the implementation process is key, and a strong and efficient collaboration between teams is the most important ingredient for the success of this kind of project.
3-6 Months process
Support & customer operations
Finologee has an internal customer operations department that assists our clients with its framework of tools and methods in close collaboration with its DevSecOps teams. On top of our on-call service for critical requests, a premium support option is also available. We rely on multi-layered SLAs and thorough commitments.
Service Level Agreements
with a variety of options, guarantees and availability levels to choose from
Reports at regular intervals
based on SLA level chosen by the client, with account meetings
24/7 monitoring and operations guarantees
commitments for resolution kick-off and finalisation, depending on the chosen SLA level
In-house customer operations team
located in Luxembourg, working in close collaboration with DevSecOps and account managers
Own DevSecOps team
ensuring smooth operations, security and efficient deployments within Finologee’s ISO/IEC 27001-certified setup
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